Seller Policy
epatternz.com is a marketplace where you can sell your Digital goods, sell directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on epatternz.com. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
1. Selling Basics
The basic guideline added in the eparrtenz.com policy
a. What can be sold on epatternz.com
epatternz.com is a unique marketplace. Buyers come here to purchase items that each individual creation. Everything in the eppaternz.com is technical digital assets. Everything listed for sale on epatternz.com must be own creation and art expose from your own skill or third parties’ skill with their rights. The designs or patterns are items that are made and/or designed by you, the seller. Read our full pattern own Policy here. If you work with a Manufacturing unit, you must disclose that Manufacturer in your relevant listings.
In case of creating marketing clips, you must use your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites. Read more about using appropriate photographs in this Help article.
b. What Cannot be Sold on epatternz.com
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on epatternz.com.
Please note that members may flag listings that appear to violate our policies for epatternz.com review. epatternz.com may remove any listings that violate our policies. Note that listing fees are non-refundable. epatternz.com may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your epatternz.com statement. You can find more information in our Fees & Payments Policy.
c. Managing your epatternz.com account
Your account represents you and your business to the epatternz.com community. It’s important that you, your items, and your account are honestly and accurately represented.
By selling on epatternz.com, you agree that you will:
Provide honest, accurate information in your About section.
Honour your Account in membership Policies.
Ensure your Account content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by epatternz.com policies, including our Anti-Discrimination policy.
Accurately represent your items in listings and listing photos.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to epatternz.com.
Not create duplicate Accounts or Fake Accounts.
Not coordinate pricing with other sellers.
d. Seller Standards By listing a product for sale on epatternz.com you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, epatternz.com assumes no responsibility for the accuracy, labelling, or content of your listings.
By selling on epatternz.com, you agree to:
e. Selling Fees
Sellers may be charged for using some of epatternz.com’s services. There are fees associated with listing, selling, advertising, and certain other epatternz.com products and features. You can find information on fees in the Fees and Payments Policy.
2. Being a member of the epatternz.com Community
At epatternz.com, everyone is expected to treat fellow members of the epatternz.com community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers to provide a great customer experience.
a. Creating and Uploading Assets
As a member of epatternz.com, you can create and upload a variety of Assets, like listings, Messages, text, photos, and videos. To keep our community safe and respectful, you agree that you will not upload content that is:
Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy.
Obscene or vulgar.
In violation of someone else’s privacy or intellectual property rights; or
False, deceptive, or misleading.
Read more about how epatternz.com search works, what factors impact search ranking, and how you can help optimise your listings and shop in The Ultimate Guide to epatternz.com Search.
2. Feedback, Disputes and Your Success
a. Reviews
Reviews are a great way for you to build a reputation on epatternz.com. Buyers can leave a review, including a one-to-five-star rating and a photograph of their purchase, for 90 days from purchase date. The reviews window opens after the order’s processing time . they can edit your review, including the photograph, any number of times during that 90-day period. Your review and/or photograph and profile information will be publicly displayed on the seller's listing and review pages.
By leaving a review or photograph, you acknowledge that your content may not:
Contain private information.
Contain obscene, racist, or harassing language or imagery.
Violate our Anti-Discrimination Policy;
Contain prohibited medical drug claims.
Contain advertising or spam.
Be about things outside the seller’s control, such as a delivery carrier, epatternz.com, or a third party.
Contain threats or extortion;
Include shilling or otherwise falsely inflate a shop’s review score; or
Undermine the integrity of the Reviews system.
b. Your Seller Account and epatternz.com Terms
To keep epatternz.com safe and improve our Services, we may take actions that limit the visibility of your account, listings, or ads, or that impact your payment account. In the event a account sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, epatternz.com may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Service, including this Policy and our epatternz.com Payments Policy. When appropriate and permitted by law, epatternz.com will communicate information to the affected seller about the issue.
In the event a account sees an unusual spike in orders, particularly in a high demand category, a account may see an increase or decrease in its search ranking. Often, if an account sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. Read more about how epatternz.com search works, and what factors impact search ranking, and how you can help optimise your listings and account here and in The Ultimate Guide to epatternz.com Search.
In addition, we may limit the visibility of listings or ads in the interest of keeping epatternz.com safe and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the epatternz.com Services. While these listings or ads may have limited visibility, they are still discoverable in search.
If epatternz.com has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts epatternz.com determines is related to your account) and your access to the Services.
d. Seller Protection
epatternz.com also provides limited protection to sellers who meet the requirements of our Seller Protection Programme.